Support & Availability

Request Support

To submit a support ticket, use our Zoho Desk portal:

Submit a Ticket

Availability

Same‑Day Remote Support

All clients receive same‑day remote assistance for troubleshooting, software issues, Microsoft 365 problems, backups, and general support.

Next‑Day On‑Site Service

If an issue requires physical intervention, on‑site service is scheduled for the next business day.

Emergency On‑Site (When Possible)

For critical outages, we make every effort to provide same‑day on‑site support when our schedule allows.

Contact

support@SentinelCNY.com
SentinelCNY.com