Sentinel Systems Group — Client Onboarding Packet

Welcome

Thank you for choosing Sentinel Systems Group. This packet explains how we work, what you can expect, and the information we need to support your business effectively.

Our mission:
Protect your systems, secure your data, and keep your business running smoothly.

1. What You Can Expect

Same‑Day Remote Support

Fast troubleshooting for software issues, email problems, Microsoft 365, backups, and general support.

Next‑Day On‑Site Service

If an issue requires physical intervention, we schedule on‑site service for the next business day.

Emergency On‑Site (When Possible)

For critical outages, we make every effort to arrive same‑day when our schedule allows.

Clear Communication

You’ll always know what the issue is, what we’re doing, and when it will be resolved.

Security‑First Approach

Every action prioritizes data protection, backup integrity, and network stability.

2. Services We Provide

Core Support

Remote troubleshooting, patching, email support, device maintenance.

Network & Infrastructure

Router/switch configuration, WiFi optimization, cabling cleanup, monitoring.

Backup & Security

Backup setup, disaster recovery planning, security policy enforcement.

Microsoft 365 Management

User accounts, email setup, security configuration, permissions.

On‑Site Services

Hardware installation, office IT setup, network repairs.

3. How to Request Support

Primary Contact

support@SentinelCNY.com
SentinelCNY.com

Support Workflow

1. Submit a request
2. Same‑day response
3. Remote support begins
4. On‑site scheduled next business day if needed

4. Information We Need From You

Business Details

Name, address, contact person, phone number, hours.

Technical Details

Device count, network equipment, backup systems, software used, email provider.

Access Information

Admin credentials, remote access permissions, backup access (shared securely during setup).

5. Billing & Plans

Monthly Plans

Basic: $150/mo
Standard: $300–$450/mo
Professional: $600–$1,200/mo

Hourly & Project Work

Hourly: $75–$120/hr
Projects: quoted individually

Billing Cycle

Monthly plans billed on the 1st.
Hourly/project work billed upon completion.

6. Policies

Response Times

Remote: same day
On‑site: next business day
Emergency: as available

Data Security

We never store passwords outside secure systems.

Cancellation

Monthly plans can be canceled with 30 days’ notice.

7. Getting Started

Email: support@SentinelCNY.com
Subject: “New Client Onboarding – [Your Business Name]”

Include:
Contact info, device count, current issues, preferred plan.